Frequently Asked Questions
Everything you need to know about your Cole Haan experience, from shipping to our innovative craftsmanship.
What is the standard shipping timeframe for domestic orders?
Standard ground shipping typically takes 3-5 business days. We also offer expedited and overnight shipping options for those who need their footwear and accessories sooner.
What is your return policy for online purchases?
We accept returns of unworn, unwashed, and undamaged merchandise within 30 days of the original purchase date. Items must be returned in their original packaging with all tags attached.
How do I care for my Cole Haan leather shoes?
To maintain the quality of your leather footwear, we recommend using our specialized cleaners and conditioners. Avoid direct heat and moisture, and use a shoe tree to maintain the shape of the leather when not in use.
Do you offer international shipping?
Yes, Cole Haan ships to over 100 countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and interest-free installment options such as Affirm and Klarna.
How can I track my order once it has been placed?
Once your order ships, you will receive a confirmation email containing a tracking number. You can also track your status directly through the 'Order Status' page on our website using your order number and zip code.