Returns & Exchanges

We want you to be completely satisfied with your purchase. Cole Haan gladly accepts returns of unworn, unwashed, or defective merchandise within 30 days of the original purchase date.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to start the process and select the items you wish to send back.

2

Print Your Label

Download and print the prepaid UPS shipping label provided at the end of the return request to ensure your package is tracked correctly.

3

Pack Your Items

Place your items in their original packaging and secure the prepaid shipping label to the outside of the box, removing any old shipping stickers.

4

Ship and Track

Drop off your package at any authorized UPS location; once received and inspected at our warehouse, your refund will be processed within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing